CUSTOMER SERVICE REP 2
Job Title:
CUSTOMER SERVICE REP 2Job ID Number:
5085845Schedule Type:
Reg-TimeWork Hours:
40Location:
Winston Salem,NC
Qualifications:
Wells Fargo Treasury Management Client Services (TMCS) is committed to providing A
Service in supporting a wide range of Treasury Management products and services to assist small business, middle-market and corporate customers manage their receivables, payments and account information.
TMCS supports their internal partners with the same commitment to excellent service and assists both Regional and National Sales Teams, Business Banking, Offices, Regional Commercial Banking Offices, U.
S.
Corporate Offices and other wholesale banking teams.
The CSR spends nearly 85% of his/her time in a Check Verification phone-queue providing support to retail team members across the country.
Outbound calling efforts to treasury management customers is also an aspect of the role.
An excellent CSR will be able to handle more than 50 calls per day while maintaining a high level of customer satisfaction.
Additionally, the CSR may be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Duties include:
processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries, and referring difficult problems to more senior representatives.
The hours of operation for the Check Verification Team are Monday through Saturday from 9 am ET to 7 pm ET.
Shifts will vary and will include Saturday work.
1
years customer service experience and 1
years computer experience.
Customer service focused.
Proven experience with listening and eliciting information effectively.
Demonstrated excellent verbal and written communications skills.
Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
Customer service focused Call center or previous banking experienceExcellent phone etiquetteStrong multi-tasking abilityStrong problem solving skillsExcellent attention to detail and accuracy Ability to function in a fast-paced environmentBilingual in SpanishCollege degree.
Estimated Salary: $20 to $28 per hour based on qualifications.
CUSTOMER SERVICE REP 2Job ID Number:
5085845Schedule Type:
Reg-TimeWork Hours:
40Location:
Winston Salem,NC
Qualifications:
Wells Fargo Treasury Management Client Services (TMCS) is committed to providing A
Service in supporting a wide range of Treasury Management products and services to assist small business, middle-market and corporate customers manage their receivables, payments and account information.
TMCS supports their internal partners with the same commitment to excellent service and assists both Regional and National Sales Teams, Business Banking, Offices, Regional Commercial Banking Offices, U.
S.
Corporate Offices and other wholesale banking teams.
The CSR spends nearly 85% of his/her time in a Check Verification phone-queue providing support to retail team members across the country.
Outbound calling efforts to treasury management customers is also an aspect of the role.
An excellent CSR will be able to handle more than 50 calls per day while maintaining a high level of customer satisfaction.
Additionally, the CSR may be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Duties include:
processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries, and referring difficult problems to more senior representatives.
The hours of operation for the Check Verification Team are Monday through Saturday from 9 am ET to 7 pm ET.
Shifts will vary and will include Saturday work.
1
years customer service experience and 1
years computer experience.
Customer service focused.
Proven experience with listening and eliciting information effectively.
Demonstrated excellent verbal and written communications skills.
Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
Customer service focused Call center or previous banking experienceExcellent phone etiquetteStrong multi-tasking abilityStrong problem solving skillsExcellent attention to detail and accuracy Ability to function in a fast-paced environmentBilingual in SpanishCollege degree.
Estimated Salary: $20 to $28 per hour based on qualifications.
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