Supervisor, Patron & Valet Services
Job DescriptionJOB
Summary:
Supervises the daily activities and functions of the Patron and Valet staff to support a quality customer experience.
Responsible for hiring, training, coaching, reviewing and scheduling staff.
Coordinates daily staffing schedules with other Patron and Valet supervisors to ensure adequate coverage across all venues.
In addition to supervisory responsibilities, assists Parking and Valet staff in the provision of services.
Rotates weekend on-call responsibilities with other supervisors.
EDUCATION/
Experience:
High school diploma or GED equivalent required with three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred.
Associate's degree preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
Valid North Carolina driver's license.
Essential Functions:
1.
Responsible for various personnel functions including hiring, annual reviews, and merit recommendations.
Develops staffing schedules and approves Time and Attendance.
2.
In cooperation with other supervisors, provides customer service and job-related training to new and existing staff.
Coaches individual team members to promote personal growth as well as improvement in services.
3.
Coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
4.
Oversees daily financial transactions of Valet staff as appropriate.
5.
Handles all customer service inquiries, issues and complaints promptly and professionally.
Tracks all complements and complaints to recognize patterns so that proactive action can be undertaken.
6.
Conducts regular inspections of equipment and patron/valet areas to ensure that they remain in good working order.
7.
Assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests.
8.
Provides input to Director regarding the compilation of the annual operating and capital equipment budgets.
Manages staff to keep payroll expenses within budgeted hours.
9.
Promotes teamwork among all Patron and Valet staff.
Exhibits a positive attitude related to duties.
Interacts in a positive manner with all Medical Center staff.
10.
Alternates on-call coverage with other supervisors to ensure adequate weekend coverage.
11.
Inspects public facing areas daily to ensure that work place standards are maintained.
Holds staff accountable for keeping work locations neat and free of visible personal items.
SKILLS/
Qualifications:
Strong communication skills Familiarity with MS Office products such as Excel and Word Ability to multi-task in a high stress environment Self-motivated Proven ability to work well with others in a team-oriented environment WORK ENVIRONMENT:
Moderate noise environment Possible exposure to fumes or biohazards Regular contact with patients and visitors under a variety of circumstances Possible exposure to unpleasant patient elements or bodily fluidsAbout UsAtrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina.
Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health.
Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond.
As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team.
Please know that this is an expected process, and thanks in advance for your flexibility.
About the TeamMission, Vision and Culture CommitmentsMission To improve health, elevate hope and advance healing - for all.
Vision To be the first and best choice for care.
Culture Commitments We create a space where all Belong We Work as One to make great things happen We earn Trust in all we do We Innovate to better the now and create the future We drive for Excellence - always Recommended Skills Communication Customer Experience Customer Service Finance Financial Management Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Supervises the daily activities and functions of the Patron and Valet staff to support a quality customer experience.
Responsible for hiring, training, coaching, reviewing and scheduling staff.
Coordinates daily staffing schedules with other Patron and Valet supervisors to ensure adequate coverage across all venues.
In addition to supervisory responsibilities, assists Parking and Valet staff in the provision of services.
Rotates weekend on-call responsibilities with other supervisors.
EDUCATION/
Experience:
High school diploma or GED equivalent required with three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred.
Associate's degree preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
Valid North Carolina driver's license.
Essential Functions:
1.
Responsible for various personnel functions including hiring, annual reviews, and merit recommendations.
Develops staffing schedules and approves Time and Attendance.
2.
In cooperation with other supervisors, provides customer service and job-related training to new and existing staff.
Coaches individual team members to promote personal growth as well as improvement in services.
3.
Coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
4.
Oversees daily financial transactions of Valet staff as appropriate.
5.
Handles all customer service inquiries, issues and complaints promptly and professionally.
Tracks all complements and complaints to recognize patterns so that proactive action can be undertaken.
6.
Conducts regular inspections of equipment and patron/valet areas to ensure that they remain in good working order.
7.
Assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests.
8.
Provides input to Director regarding the compilation of the annual operating and capital equipment budgets.
Manages staff to keep payroll expenses within budgeted hours.
9.
Promotes teamwork among all Patron and Valet staff.
Exhibits a positive attitude related to duties.
Interacts in a positive manner with all Medical Center staff.
10.
Alternates on-call coverage with other supervisors to ensure adequate weekend coverage.
11.
Inspects public facing areas daily to ensure that work place standards are maintained.
Holds staff accountable for keeping work locations neat and free of visible personal items.
SKILLS/
Qualifications:
Strong communication skills Familiarity with MS Office products such as Excel and Word Ability to multi-task in a high stress environment Self-motivated Proven ability to work well with others in a team-oriented environment WORK ENVIRONMENT:
Moderate noise environment Possible exposure to fumes or biohazards Regular contact with patients and visitors under a variety of circumstances Possible exposure to unpleasant patient elements or bodily fluidsAbout UsAtrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina.
Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health.
Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond.
As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team.
Please know that this is an expected process, and thanks in advance for your flexibility.
About the TeamMission, Vision and Culture CommitmentsMission To improve health, elevate hope and advance healing - for all.
Vision To be the first and best choice for care.
Culture Commitments We create a space where all Belong We Work as One to make great things happen We earn Trust in all we do We Innovate to better the now and create the future We drive for Excellence - always Recommended Skills Communication Customer Experience Customer Service Finance Financial Management Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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