Patient Service Specialist, Outpatient Post Anesthesia Care, Evenings
Job DescriptionPatient Service Specialist, Outpatient Post Anesthesia Care 40 hours per week, evening shift JOB
Summary:
Responsible for performing registration, clerical duties, reception, and other designated activities for department.
EDUCATION/
Experience:
High school diploma or GED equivalent required.
Experience in a healthcare setting or as a Unit Secretary preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
N/A
Essential Functions:
1.
Reviews and documents patient identification, and places armbands on patients arriving for care.
2.
Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians.
Uses effective communication skills and strict patient identifiers when directing information and communications.
3.
Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
4.
Provides continuity in departmental operations.
5.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
6.
Refer patients to Drug List Techs for update of medications before surgery as needed.
7.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
8.
Assists departmental staff in providing a caring compassionate environment.
SKILLS/
Qualifications:
Excellent oral, written, and interpersonal communication skills Focus on customer service skills Knowledge of medical terminology Ability to use WakeOne Organized and ability to work as a team member WORK ENVIRONMENT:
Clean, well-lit, comfortable environment Subject to many interruptions Occasional pressure due to multiple calls and inquiries Occasional exposure to patient elements Moderate noise level PHYSICAL REQUIREMENTS:
0% 35% 65% to to to 35% 65% 100% N/A ActivityX StandingX Walking X SittingX Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling:
X 20 lbs.
maximum X 50 lbs.
maximum X 100 lbs.
maximumAbout UsAtrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina.
Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health.
Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond.
As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team.
Please know that this is an expected process, and thanks in advance for your flexibility.
About the TeamMission, Vision and Culture CommitmentsMission To improve health, elevate hope and advance healing - for all.
Vision To be the first and best choice for care.
Culture Commitments We create a space where all Belong We Work as One to make great things happen We earn Trust in all we do We Innovate to better the now and create the future We drive for Excellence - always Recommended Skills Communication Content Management Customer Service Finance Health Care Interpersonal Communications Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Responsible for performing registration, clerical duties, reception, and other designated activities for department.
EDUCATION/
Experience:
High school diploma or GED equivalent required.
Experience in a healthcare setting or as a Unit Secretary preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
N/A
Essential Functions:
1.
Reviews and documents patient identification, and places armbands on patients arriving for care.
2.
Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians.
Uses effective communication skills and strict patient identifiers when directing information and communications.
3.
Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
4.
Provides continuity in departmental operations.
5.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
6.
Refer patients to Drug List Techs for update of medications before surgery as needed.
7.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
8.
Assists departmental staff in providing a caring compassionate environment.
SKILLS/
Qualifications:
Excellent oral, written, and interpersonal communication skills Focus on customer service skills Knowledge of medical terminology Ability to use WakeOne Organized and ability to work as a team member WORK ENVIRONMENT:
Clean, well-lit, comfortable environment Subject to many interruptions Occasional pressure due to multiple calls and inquiries Occasional exposure to patient elements Moderate noise level PHYSICAL REQUIREMENTS:
0% 35% 65% to to to 35% 65% 100% N/A ActivityX StandingX Walking X SittingX Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling:
X 20 lbs.
maximum X 50 lbs.
maximum X 100 lbs.
maximumAbout UsAtrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina.
Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health.
Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond.
As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team.
Please know that this is an expected process, and thanks in advance for your flexibility.
About the TeamMission, Vision and Culture CommitmentsMission To improve health, elevate hope and advance healing - for all.
Vision To be the first and best choice for care.
Culture Commitments We create a space where all Belong We Work as One to make great things happen We earn Trust in all we do We Innovate to better the now and create the future We drive for Excellence - always Recommended Skills Communication Content Management Customer Service Finance Health Care Interpersonal Communications Estimated Salary: $20 to $28 per hour based on qualifications.
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